Simplifying Delivery
As a specialised solutions integrator, the ICA holds over 800 technical certifications with specific expertise in Unified Communications, Video Collaboration, Microsoft Lync Integration and Contact Center infrastructure and applications.
The ICA provides powerful synergies for our clients by providing optimized services and pricing models whilst offering a single point of contact for:
Commercial
One point of contact to consult, design, deliver, support and innovate.
- Regional/Global Account Management
- Single Regional/Global Technology and Service Contracts
- Global technology and service pricing agreements
- Local billing, currency, language and technology capability
- Global Vendor management
Services
A common and consistent methodology for global solutions delivery.
- Independent ‘multivendor’ solution integrators
- Service Methodology (Project or Managed Services)
- Consulting & Transformation Programmes
- Technology Catalogue & Expertise
- Services Model & Portfolio
- Quality Control & Commitment to Service Levels
This translates into reduced times in design, procurement and deployment of solutions whilst delivering within world-class standards. The ICA brings a new capability to multinationals that have multivendor solutions, yet struggle with multi-partner regional management and the inconsistencies and duplication of effort inherent in this partnering model.