Consulting
The ICA Solutions Assurance Consultancy is designed to link our customers required business outcomes and business performance over time to underlying technology, assets, skills, processes, applications and infrastructure.
Understanding that our customer’s business, technical, and operational environments are constantly changing, this customisable programme is built using a specific set of regular “tune up” services to help our clients keep their overall product infrastructure and application configuration aligned with these changes, to proactively ensure they continue to deliver on the outcomes and requirements of your IT and Line-of-Business organizations. In addition to addressing these normal ongoing changes, this set of services can also addresslonger-term transformation programme/s which is linked to achieving business plan and operational metrics.
Aligning with ITiL’s Continual Service Improvement lifecycle stage, the Solutions Assurance consultancy provides a closed looped consulting process to ensure that it is delivering a material business impact; whether this is to drive projects which help to improve revenue growth, reduce cost via optimisation of the current operational environment or to deliver a better customer experience through the use of new Unified Communication and Contact Centre technologies.
Design
Our agility comes from the way we coordinate resources globally. You will directly benefit from our unified design teams, comprising relevant and common expertise across all Regional Partners whose Statement of Work and implementation methodology then acts as guidance for wherever your reference architecture is subsequently deployed.
Delivery & Implementation
Global projects are run by a lead project or program manager together with a lead project engineer to manage quality assurance throughout the deployment lifecycle.
Managed Services
The ICA Managed Services model helps to remove unpredictable management costs for an assured level of service at a pre-defined cost with the added assurance that as a customer you will have access to and be in contact with the ICA’s industry leading professionals to ensure that service levels are being achieved.
Contracting
The ICA is a flexible and agile partner. Clients can access the ICA via any of the regional partners based on a mix of criteria such as existing relationships, geographical considerations, or any particular needs you have. Whoever is selected then assumes overall responsibility for success during all phases of the engagement. There is also flexibility in contract options. You can choose a single contract via the lead ICA partner or select regional/local contracts with each of the ICA partners. Equally, billing can be organized globally, regionally or locally depending on what suits you.
This translates into reduced times in design, procurement and deployment of solutions whilst delivering within world-class standards. The ICA brings a new capability to multinationals that have multivendor solutions, yet struggle with multi-partner regional management and the inconsistencies and duplication of effort inherent in this partnering mode